Privacy Policy | Grill Fanatics

Privacy policy Grill Fanatics

Grill Fanatics cares a lot about your privacy. We therefore only process the data we need to (improve) our service and carefully deal with the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services of Grill Fanatics.
The effective date for the validity of these terms is 9/4/2025, with the publication of a new version expires the validity of all previous versions. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions, if any, this information may be shared with third parties. We also explain to you how we store the data and how we protect your data from misuse, and what rights you have with respect to the personal data you provide to us. If you have any questions about our privacy policy you can contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed.

Below is an overview of the personal data we process:

First and last name

Address data
Phone number
E-mail address
Bank account number

Grill Fanatics processes your personal data for the following purposes:

Grill Fanatics analyzes behavior on the website in order to improve the website and tailor the offer of products and services to your preferences.

Handling the payment

To send you our newsletter (when you have indicated this yourself)

Calling or e-mailing you if necessary to carry out our services

To inform about changes in our services and productsCalling or e-mailing you if necessary to carry out our services

The ability to create an account

To deliver goods and services

Webshop software – WooCommerce

Our online store is developed with software from WooCommerce. Personal data you make available to us for our services are shared with this party. WooCommerce has access to your data to provide us with (technical) support, they will never use the data for any other purpose. WooCommerce is required by the agreement we have with them to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group to further improve its services.

Email communication through Microsoft Office 365

We have entered into a processor agreement with Microsoft to make proper arrangements for the protection of personal data. Microsoft has taken appropriate technical and organizational measures to secure personal data against loss or unlawful processing.

Data shared with us via email will be treated confidentially and kept no longer than necessary for the purpose for which it was collected.

We purchase web hosting from B&S MediaWij nemen webhosting af bij B&S Media

B&S Media processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. B&S Media has taken appropriate technical and organizational measures to prevent loss and unauthorized use of personal data. B&S Media is bound to secrecy under the agreement.

Email communication through Microsoft Office 365

For our e-mail services, we use Microsoft Office 365. This means that all e-mail traffic goes through Microsoft’s secure servers. In this context, Microsoft acts as a processor and processes personal data exclusively on our behalf and according to our instructions.
We have entered into a processor agreement with Microsoft to make proper arrangements for the protection of personal data. Microsoft has taken appropriate technical and organizational measures to secure personal data against loss or unlawful processing.
Data shared with us via email will be treated confidentially and kept no longer than necessary for the purpose for which it was collected.

Payment processors – Mollie

For handling (part of) the payments in our webshop we use the platform of Mollie. Mollie processes your name, address and place of residence and payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie will not retain your data longer than permitted under the statutory periods.

Shipping and logistics

To ship your order, we use the services of MyParcel. To do this, we share your name, address details, email address and phone number with MyParcel. This data is used to ship your order and provide you with track & trace information.

MyParcel processes your data on our behalf and has taken appropriate technical and organizational measures to protect your personal data. For delivery, MyParcel works with carriers such as PostNL, UPS, DPD and DHL. These parties also receive only the data necessary to carry out the delivery. We have concluded a processor agreement with MyParcel to ensure adequate protection of your personal data. Your data will not be used for other purposes.

Customer reviews

We collect reviews through The Feedback Company. When you leave a review, The Feedback Company asks for your name, e-mail address and any order information. These details are used to link your review to an order and to verify the authenticity of reviews.

The Feedback Company acts as a processor and has taken appropriate technical and organizational measures to protect your personal data. We have entered into a processor agreement with The Feedback Company to ensure the confidentiality and security of your data. Your data will only be used for inviting and displaying reviews and will not be used for other purposes.

Purpose of data processing

General purpose of processing

We use your data exclusively for our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information – other than at your request – to contact you at a later time, we will ask your explicit permission. Your data will not be shared with third parties other than to fulfill accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Data collected automatically

Data automatically collected by our website is processed for the purpose of further improving our services. This data (e.g. your IP address, web browser and operating system) is not personal data.

Cooperation with fiscal and criminal investigations

In appropriate cases, Grill Fanatics living under a legal obligation may be held to share your data in connection with fiscal or criminal investigations by public authorities. In such a case we are forced to share your data, but we will resist within the possibilities offered by law.

Retention periods

We keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. This also means that we will not retain your data for more than two years from the last moment of contact or transaction, unless there is a legal justification. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of the assignment.

Your rights

Under applicable Dutch and European law, as a data subject you have certain rights with respect to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to the e-mail address already known to us. In the event that you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of processed requests; in the case of forgetting requests we administer anonymized data. You will receive all copies and transcripts of data in the machine-readable data format used within our systems. You always have the right to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of inspection

You always have the right to inspect the data that we process or have processed and that relate to your person or can be traced back to you. You can submit a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If the request is granted, we will send you a copy of all data together with an overview of the processors holding this data, stating the category under which we have stored this data, at the e-mail address known to us.

Right of rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If the request is granted, we will send you a confirmation that the data has been changed at the e-mail address we have on record.

Right to restrict processing

You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If the request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to transfer

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If the request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure connection of data files can no longer be guaranteed.

Right of objection and other rights

You have in appropriate cases the right to object to the processing of your personal data by or on behalf of Grill Fanatics. If you object we will immediately cease processing your personal data pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of the data we process available to you and then permanently stop processing it. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.

Cookies

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect browsing behavior information and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Third party cookies

In case third-party software solutions use cookies, this is mentioned in this privacy statement.

Disabling cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is sent. However, some features and services, on our and other websites, may not function properly if cookies are disabled in your browser.

Privacy policy changes

We always reserve the right to change our privacy policy. However, you can always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete any personal information currently provided to us.

Questions and feedback

We regularly check for compliance with this privacy policy. If you have any questions about this privacy policy, please contact us:

Grill Fanatics
Contact Person for Privacy Matters:
Mariëlle Baars
De Giessen 21
8253 PR Dronten
T. 0320 202089
M. [email protected]

Chamber of Commerce: 30161399
VAT: NL864719024B01
Bank: NL808371113B01
BIC: INGBNL2A